Shipping policy
Thank you for shopping with us. We are committed to providing reliable shipping services and a smooth delivery experience for customers worldwide. Please review the information below before placing your order.
1. Order Confirmation & Processing
Once your order has been successfully placed, our team will verify, prepare, and package your items. Most orders are processed within 1–3 business days (excluding weekends and public holidays). During peak shopping seasons or promotional events, processing times may be slightly longer.
2. Shipping & Estimated Delivery
We ship to many countries and regions around the world through trusted logistics partners.
Estimated delivery times are as follows:
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Standard Shipping: Approximately 7–14 business days
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Express Shipping: Faster delivery is available at checkout for eligible destinations.
Please note that delivery estimates are not guaranteed and may vary due to customs inspections, weather conditions, carrier delays, or other unforeseen circumstances.
3. Shipping Charges
Shipping costs are automatically calculated during checkout based on your shipping destination, package weight, and selected shipping method.
The total shipping fee will be displayed before payment is completed, ensuring complete pricing transparency.
4. Customs & Import Fees
For international orders, customs duties, import taxes, or other government-imposed charges may apply depending on your country's regulations.
These fees are not included in your order total and remain the responsibility of the customer. We recommend checking your local customs policies before completing your purchase.
5. Secure Packaging
Every order is carefully packed using durable protective materials designed to minimize the risk of damage during transportation.
For selected orders or high-value purchases, optional shipping protection or insurance may be available during checkout for additional security.
6. Receiving Your Order
When your package arrives, please inspect it before accepting delivery whenever possible.
If the package appears seriously damaged, opened, or shows signs of mishandling, we recommend documenting the condition with photos and contacting both the carrier and our customer support team as soon as possible.
If you discover any shipping-related issues after receiving your order, please notify us within 48 hours of delivery. We will review your case and work with you to provide an appropriate resolution whenever applicable.
7. Shipping Delays
While we strive to deliver orders within the estimated timeframe, occasional delays may occur due to factors beyond our control, including customs clearance, severe weather, transportation disruptions, or local holidays.
We appreciate your patience and will assist you in tracking your shipment whenever necessary.
8. Contact Us
If you have any questions regarding your order, shipping methods, tracking information, or delivery status, please feel free to contact our customer support team.
Email: info@braveglass.shop
We appreciate your trust in our store and will continue improving our shipping services to provide a dependable, efficient, and enjoyable shopping experience.